We know ordering clothing online is sometimes difficult. So if you aren’t satisfied with your purchase, you can return a product within 30 days of purchase and we will happily refund the purchase price. (For closeout items, please see policy below)
***If you bought the item from an authorized 360USA dealer, the return/exchange must be handled through the place of purchase.
It’s easy to return a product:
Simply email 360 USA Support (support@360USAproducts.com) to initiate a return.
We will provide you over the phone or via email with instructions on how to return your product with an issued RMA#.
Ship your unused product in its original packaging to the address identified in our email (or see below)
360 USA Returns
12884 Western Ave, Garden Grove CA 92841
- 360 USA is not responsible for items returned without an authorized RMA#.
- Original delivery fees may qualify for a refund only if the order was incorrect. Email 360 USA to arrange these returns and to discuss qualifications.
- You are responsible for shipping the products back to us. We recommend using a traceable shipping method.
- Closeout products are excluded from this guarantee and cannot be returned or exchanged after 14 days. Due to the high volume of sales on closeouts, only returns will be accepted during the 14 day window. Exchanges will not be allowed. *Items sold on Closeout are not eligible for price matching on any order.
- Bundled products must be returned with all items shipped in the bundle. If items are missing from the return, full cost of each missing piece will be deducted from your credit.
- Not in new condition – If a returned item is soiled, covered in hair, smells of smoke or in any way altered from its new condition when returned, we reserve the right to withhold a 20% restocking fee.